Refund policy

We pride ourselves on quality toys and workmanship, but if you are unhappy with your purchase/s for any reason, or change your mind, please contact us within 7 working days of receiving your parcel/s and we will do our best to resolve the matter quickly.

Please email our customer service at info@mybackyardchronicles.com with ‘Return request’ as the subject heading with your refund request and then return your items to our warehouse Sentinel Storage in Al Quoz. 

Any returned items must be in new, unused and resalable condition, and in original packaging if applicable. Items returned in less than perfect condition may not be eligible for return and it is up to the customer if they would like the items sent back to them at the customer's expense.

Please note that shipping charges are non-refundable.

A store credit will be issued upon receipt of the returned items. No refunds are allowed except for faulty products.

We don’t offer refunds or exchanges on sale items.

We aim to check every order before it is sent to you. If your product is deemed to be faulty or of unacceptable quality, please contact us within 7 days with a picture of the damaged product and we will gladly accept your return and either refund in full, or re-supply you with another product of similar value, subject to availability.